Find out if your phone system is working for you.
What if you could get 40% more done with your current staffing resources? Do you need a better way for your customers to reach you when team members are out of the office for the holidays? Are you looking for more efficiencies and better customer care in your small call center - or even with your receptionist? Now is the perfect time to evaluate how your phone system is holding up to the needs of your organization.
We'll take a look at:
Reviewing Call Detail Records and Reporting to help with staffing challenges
Developing IVRs and Auto-Attendants to efficiently route inbound calls
Using Call Queues for higher levels of customer satisfaction
Providing Call Handling options to employees for the highest levels of productivity
Deciding if now may be the time to switch to a VoIP solution
Switchvox Prodcut Marketing Manager, Digium
Matthew has spent the last 15 years in various IT roles working for multiple Fortune 500 companies and Value-Added Resellers.